Return Policy/Warranty

Warranty:

AutoPreme guarantees to the original purchaser of AutoPreme products that they will not break or tear under normal usage during the usage of the first year. This warranty shall only be effective while the original purchaser owns the motor vehicle and shall not apply to AutoPreme products that have been removed from the original vehicle on which they were installed. This warranty applies only to those parts that are correctly installed in/on the vehicle for which they were intended. Even though, manufacturer warranty only covers the first year, our customers have used our products for much longer time without any problems. 

AutoPreme will warrant any part during the warranty period that proves defective in material and/or workmanship under normal installation, use, service, or maintenance. Return alleged defective part to the place of purchase for replacement or refund. Please have a copy of your purchase receipt available when you contact us. The foregoing is the only express warranty made by the manufacturer and is limited to the duration of this warranty.

This warranty is void for damages to the product due to misuse, abuse, neglect, accident, improper installation or any use that violates the instructions furnished by us.

ABNORMAL WEAR AND TEAR ARE NOT COVERED UNDER THIS WARRANTY. Obviously, if your dog chews up your Husky Liner product, it's not covered under the warranty. Likewise, if you shut your AutoPreme floor mats in the door of your vehicle, damage to the liner and/or door are not covered. Commonplace, everyday wear on a particular product is considered normal, and is not covered under warranty repair.

Change Orders:

Each set of AutoPreme floor mats is custom made for your specific vehicles make, model, year and color preference, therefore we cannot make any changes to your order once it's placed after 12 hours.

Return Policy:

Each set of AutoPreme floor mats is custom made for your specific vehicles make, model, year and color preference, therefore we will only accept returns that involve manufacture defects.

We strive our very best to make sure the floor mats fit to the specific vehicles perfectly. However, each vehicle's floor alignment varies slightly even they are the same model by the same manufacture. It isn't unusual to see the slight structural difference between our floor mats and the vehicle's floor alignment. Nonetheless, it won't affect the elegance and protective feature. 

*All products must be returned in new, unused condition in their original box to be accepted

Any returns without a valid return authorization number will be refused. Please write the return authorization number below the return address on the outside of the box along with your vehicle information (Year, Model, Brand). Shipping must be prepaid by the customer for all returns. Depending on the circumstances, a full refund or partial refunds will be given on merchandise returned, less shipping & packaging.